Shared Care Planning

, Western NSW Primary Health Network
, Western NSW Primary Health Network

Empowering better patient outcomes

, Western NSW Primary Health Network

Shared care planning is an essential tool that enhances the way general practitioners and practice nurses collaborate in the management of chronic conditions. By using electronic shared care planning systems, healthcare professionals can streamline the care process, reduce administrative burdens, and improve patient outcomes across the continuum of care.

, Western NSW Primary Health Network

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, Western NSW Primary Health Network
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What is shared care planning?

, Western NSW Primary Health Network

Electronic shared care planning enables general practitioners and practice nurses to:

  • Participate in Medicare-compliant team-based care for their patients.
  • Improve patient referrals with safe, fast and efficient electronic workflows.
  • Keep track of care plan status and the review process.
  • Enhance patient engagement in the management of their care.

As we shift towards more patient-centred approaches to managing chronic conditions, electronic shared care planning tools are becoming increasingly important. With initiatives like MyMedicare and the evolving reforms of  these tools help you stay aligned with new billing and incentivisation structures.

Accessible through a range of means including a web browser, desktop software or a mobile app, these systems connect general practitioners with other health professionals to improve communication and make the patient journey more efficient – minimising costs and ultimately improving patient outcomes.

, Western NSW Primary Health Network
, Western NSW Primary Health Network

How can a shared care planning system help you?

, Western NSW Primary Health Network

While shared care planning systems vary in features and usage, they all offer essential benefits to healthcare providers. Your chosen shared care planning tool should:

  • Remove the need for paper-based care plans (you still have the ability to give printed copies to patients)
  • Integrate with your clinical information system
  • Identify goals, targets and actions for your patient
  • Enable your patient to easily view and act on their activities
  • Enable care team partners to view and accept referrals
  • Provide alternate communication methods to phone, fax and email
  • Provide reminders and notifications to ensure real-time communication to the care team
  • Some systems may even allow for patient self-monitoring and integration of third-party monitoring devices using Bluetooth. These could include blood sugar, weight, blood pressure and the like.
, Western NSW Primary Health Network
, Western NSW Primary Health Network

Are there costs involved?

, Western NSW Primary Health Network

Costs may vary depending on the shared care planning system you choose. You should reach out to multiple vendors to get quotes and find the best fit for your practice. Ask about the following pricing models:

  • Charges per GP or monthly/annual subscriptions
  • Bulk discounts for clinic-wide use
  • Additional features such as enhanced training and support for your team
  • Costs for your care team partners
, Western NSW Primary Health Network

What do I need to set it up?

, Western NSW Primary Health Network

Most shared care planning tools are web-based, which means you’ll need a good internet connection and a device compatible with the system. Check with your chosen vendor to understand the minimum hardware or software requirements.

Next steps for getting started

  • Ask your peers about the shared care planning systems they use. Many GP practices and Aboriginal Community Controlled Health Services (ACCHSs) in Western and Far West NSW have trialled or are currently using Inca.
  • Investigate potential vendors like those listed below to find one that suits your practice’s needs and budget.
  • Request a demonstration from vendors to ensure the system meets your requirements.
  • Seek quotes from several vendors before making your decision.

Featured shared care planning systems

, Western NSW Primary Health Network

Below are a few shared care planning tools to consider.

Note: Inca and CareMonitor products were used in the Health Care Homes trial. Inca Classic was offered to practices across WNSW PHN as part of the Care Partnership – Diabetes program from 2021 to 2025.

Your local digital health team is here to help

, Western NSW Primary Health Network

For more information or support, please reach out to our team.

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, Western NSW Primary Health Network