ISBAR Training 

Effective clinical handover of Residents in Aged Care Facilities 

Research shows that using a standardised format assists the transfer of information for residents in Aged Care Facilities and improves patient outcomes. ISBAR (Introduction – Situation - Background – Assessment - Recommendation) organises a conversation into the essential elements for transferring information from one source to another.

Western NSW PHN is providing ISBAR training to the 74 residential aged care facilities and Multipurpose Facilities across the region, covering 3098 aged care beds.

The Program launched on 5 February 2018 in Residential Aged Care Facilities and Multi-Purpose Services in the Far West and Western Local Health Districts. Altura Learning is being used to deliver and manage the online ISBAR training module. The courses align to the Australian Aged Care Quality Agency’s Standards and Outcomes.

For more information please download the RACF ISBAR Framework Document.

Aged Care Resources for Health Professionals 

The Aged Care resources contained in the below drop-down menu are available to assist health professionals with accessing services, current evidence-based information or best practice guidelines to support patients in Aged Care.

Email & Specialist Advice Services

Aged Care 

My Aged Care - Information for Service Providers to navigate and improve access to information 

Far West Local Health District – Supportive and Specialist Aged Care Service

Western NSW Local Health District - Supportive and Specialist Aged Care Service

Specialist  Community  Aged Care Team

Contact No.

Specialist  Community  Aged Care Team

Contact No.

Supportive and Specialist Aged Care Service

Broken Hill Health Service

Far West Local Health District

176 Thomas Street, Broken Hill New South Wales 2880

(08) 80801656

Western NSW Aged Care Service

2 Morrissey Way

PO Box 103

Parkes NSW 2870

(02) 6861 2555

Aged Care Consultation Liaison Service

Aged Care Consultation Liaison Service

Aged Care Consultation Service

Broken Hill Health Service

Far West Local Health District

176 Thomas Street, Broken Hill New South Wales 2880

(08) 80801656

Western NSW Aged Care Service

2 Morrissey Way

PO Box 103

Parkes NSW 2870

(02) 6861 2555

Residential Aged Care Facilities (RACF)

Dubbo Residential Aged Care Facilities Folder 

This Aged Care Folder is a clinical support tool for Residential Aged Care Facilities and General Practices located in Dubbo.

Telehealth in Residential Aged Care Facilities Program 

The Telehealth in Residential Aged Care Facilities Program (TRAC) 

operates in Broken Hill, Dubbo and Wentworth to improve access for Residents in aged care facilities to health professionals through video consultations. Services that can be accessed include GPs, Allied health professionals and Specialists through the following organisations:

Contact:

Michelle Squire, Aged Care Programs Coordinator 
Phone (08) 8005 8364
Email michell.squire@wnswphn.org.au

Referrals

Referrals can be made to My Aged Care via the following methods: 

Via Phone - Call My Aged Care on 1800 200 422. Contact centre staff are available from 8am to 8pm on weekdays and between 10am and 2pm on Saturdays, local time Australia wide. The patient does not have to be present for a phone referral, however you will need your patient’s consent before you provide information on their behalf. You can also promote the number to your patient or family member and encourage them to call. 

Online - Use the Make a Referral page on the My Aged Care website and enter details into the online form. You can add attachments to the information that you enter into the online form.

Make a Referral 

Via Fax - Send a fax to the My Aged Care contact centre on 1800 728 174. You can use the Make a Referral page from the My Aged Care website as a template.

More information for healthcare professionals on making referrals to My Aged care can be found on the My Aged Care Website. 

http://www.myagedcare.gov.au/

Allied Health 731 Form

Referral Form for Individual Allied Health Services under Medicare for patients with a chronic medical conditions and complex care needs.

Michelle Squire

Aged Care Programs Coordinator
Phone: 08 8005 8364
Email: