Telehealth in Residential Aged Care Facilities 

Old Hands and Young Hands

For an overview of the services we fund for chronic disease, after hours and other services, please download the Summary of Commissioned Services.

The Telehealth in Residential Aged Care Facilities Program (TRAC) is operational in Broken Hill and Dubbo to improve access for Residents in aged care facilities to health professionals through Healthdirect Video Call secure video consultations purpose-built for Australian Healthcare Services delivery.

The Program improves access to health services both during and after clinic hours, depending on availability via video link using Healthdirect’s video call platform. Services that can be accessed include GPs, allied health professionals and specialists. It also strengthens care coordination initiatives to enhance multidisciplinary care and improves in-reach support available to residents.

The program is funded by NSW Rural Doctors Network and the Western NSW Primary Health Network.

In Broken Hill the TRAC Program operates in three Southern Cross Care (Broken Hill) facilities; St Anne’s Nursing Home, Harold Williams Home and Aruma Lodge, linking with GPs from Nachiappans and GP Super Clinic Group. In Dubbo the program is available at two Catholic Health Care Facilities; St Mary’s Villa and Holy Spirit Aged Care, linking with GPs from Dubbo Family Doctors and Dubbo Medical and Allied Health Group. This program is now geared to extend to Wentworth with Murray House Aged Care and supported by GPs from LIME Medical.

Benefits of Telehealth in Aged Care Facilities

Appointments via a video link are particularly useful for residents in aged care facilities who have trouble getting out and about. They provide access to a GP when it might not otherwise be possible, for instance on a day that the GP isn’t scheduled to visit and a resident becomes unwell. Other benefits include:

  • Reduced waiting times.
  • Less distress for Residents.
  • Reduced need for transport and hospital transfers.
  • Easier for family and carers.
  • Increased and easy access to health professionals 

What do I need?

  • Google Chrome web-browser OR the Healthdirect Video App (for Apple users)
  • A device (such as a PC, laptop, iPad or tablet) with camera, microphone and speakers
  • Reliable internet connection

How does it work? 

1.) Health Professionals Log into Healthdirect (use Chrome Browser 53 and above)

Health Professionals need to login to their Practice’s TRAC Aged Care Virtual Clinic on Healthdirect Video Call:

2.) Residential Aged Care Facilities call the Health Professional using the Virtual Clinic links below (use Chrome Browser 53 and above) 

Broken Hill 



If needed, please download the troubleshooting reference information.

Michelle Squire

Aged Care Programs Coordinator
Phone: 08 8005 8360