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General Practice Reception Training

Date: 16-06-2021 09:00:00

When Wednesday 16 June 2021 from 9:00am - 12:00pm
OR 1:30pm - 4:30pm
Where

Western NSW PHN
187 Brisbane Street
1st Floor
DUBBO NSW 2830

Morning Program

  • 9.00am Registration, networking and light refreshments (provided)
  • 9.25am Welcome
  • 9.30am Triage
  • 10.00am The difficult patient and customer service
  • 10.30am Privacy and confidentiality
  • 11.00am Medico legal issues and working within scope
  • 11.30am Interactive discussion
  • 11.55am Evaluation
  • 12.00pm Close

Afternoon Program

  • 1.30pm Registration, networking and light refreshments (provided)
  • 1.55pm Welcome
  • 2.00pm Triage
  • 2.30pm The difficult patient and customer service
  • 3.00pm Privacy and confidentiality
  • 3.30pm Medico legal issues and working within scope
  • 4.00pm Interactive discussion
  • 4.25pm Evaluation
  • 4.30pm Close

Learning Outcomes

  • Recognise the importance of an effective triage system within the context of patient and practice staff safety
  • De-escalate and manage aggressive and/or difficult behaviour
  • Define the scope of a Receptionist’s role and responsibilities within a general practice setting
  • Recognise the importance of documentation and legal implications within a Receptionist’s role
  • Understand and apply privacy and confidentiality obligations within a general practice context

View event flyer here


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