Events Calendar

This workshop will explore best protocol around triage and how to handle difficult patients in general practice.

It will also focus on data breaches and confidentiality in a medico-legal and accreditation compliance context.

Target Audience: General Practice Receptionists

Program:

Morning Session (Option 1):

• 10.30am - Registration/Light Refreshments (provided)
• 10.35am - Welcome
• 10.40am - Triage, the difficult patient and customer service
• 11.15am - Medico-legal issues – documentation and working within scope
• 11.50am - Interactive discussion
• 12.00pm - Evaluation and close

Afternoon Session (Option 2):

• 2.00pm - Registration/Light Refreshments (provided)
• 2.05pm - Welcome
• 2.10pm - Triage, the difficult patient and customer service
• 2.45pm - Medico-legal issues – documentation and working within scope
• 3.20pm - Interactive discussion
• 3.30pm - Evaluation and close

Learning Outcomes:

• Recognise the importance of an effective triage system within the context of patient and practice staff safety
• Manage aggressive and/or difficult behaviour
• Define the scope of a Receptionist’s role and responsibilities within a general practice setting
• Recognise the importance of documentation and legal implications within a Receptionist role

For more information, please click HERE