The information on this page is the latest information and a range of resources for the general public.

If you feel unwell, please call ahead prior to presenting at your GP or local Hospital. For more information:

Coronavirus Health Information Line: 1800 020 080

Healthdirect Hotline: 1800 022 222

24/7 NSW Assistance Line: 13 77 88

COVID-19

COVID-19: Identifying the Symptoms

Don't Put Your Health on Hold - Department of Health Personal Advice

Closures of Non-Essential Services and Crowd Restrictions

The NSW Government and Health Minister Brad Hazzard have issued restrictions on services operating and crowd numbers during this period.

Members of the public are advised to practice social distancing and proper hand hygiene as well as, if possible, staying home even if you're well.

MORE INFORMATION ON CLOSURES AND CROWD RESTRICTIONS - What you Can and Can't Do

NSW Schools, Universities & Childcare Information

Travel Restrictions

Temporary Closure of NSW/VIC Border

NSW has temporarily imposed border restrictions with Victoria to contain the spread of COVID-19. Only persons authorised under the public health order may enter NSW.

Under the Public Health (COVID-19 Border Control) Amendment Order 2020

  • changes have been made to the eligibility criteria for permits

  • a border zone resident has been redefined.

This means that if members of the public:

  • have an existing permit you will no longer be allowed to enter NSW if you're not already in the state, once the amendment order commences on 22 July (unless your permit was issued on compassionate grounds)

  • are in NSW under a permit issued before 21 July and then you leave NSW, the permit will expire

  • have an existing permit but have not already entered NSW, you must continue to comply with any conditions such as self-isolation

  • are in NSW under a permit issued before 21 July, you may remain in NSW in accordance with the permit.

Police officers at the border will have the power to refuse entry for those who are not a resident of NSW and present an unacceptable risk of transmitting COVID-19.

Police and public health officers will also be able to direct people leaving NSW if they are not a NSW resident and are not authorised to enter NSW under the public health order.

Access the NSW Border Restrictions Details here

Exemption Details for Border Residents in Remote Communities

Border Zone Maps

Western Border Zone Map - Updated

NSW Health Border Permit FAQ's

Compassionate Permits for VIC travellers

NSW Health COVID-19 Information

Public Health (COVID-19 Border Control) Amendment (Border Community) Order 2020

The Far West Local Health District has developed a document to assist patients to prepare for their journey to South Australia to access urgent and essential medical treatment during COVID-19.

Access the Far West LHD Travel Advice

Essential Traveller Requirements for Entry into South Australia

Access the list of Border Testing sites here 

 

Queensland Border Restriction Information

Queensland Border Restriction Information

Patient Information: Entering QLD for Essential Health Care

Patient Information: Complex Care Patient Information

 

The information contained in this document is in accordance with Emergency Management (Cross Border Travel No 4) (COVID-19) Direction 2020.

All travellers entering Australia, including Australian citizens, must self-quarantine in a home or hotel for 14 days after arrival. 

HOME QUARANTINE GUIDANCE FOR TRAVELLERS GRANTED EXEMPTIONS

MORE INFORMATION ON TRAVEL RESTRICTIONS

Aged Care

Restricted Visits to Aged Care Facilities

Masks

When Should Masks Be WorN in the Community

Do I need to wear a Mask?

How to make a cloth mask

Do's and Don't's for Fabric Masks

How to Wear a Fabric Mask Safely - Video

Expand each section below for further information

Where to get Tested for COVID-19

The Western NSW, Australian Government-funded Respiratory Clinics are GP-led general practice services that are being established to provide dedicated primary care to people with mild to moderate COVID-19 symptoms, in addition to services available within public hospitals and general practices

Here you will find details on locations and how to book an appointment.

Bathurst - Open Now

  • Location: CSU Bathurst Building, 1470 Panorama Avenue, Bathurst
  • Open Times: Monday to Friday 12:30pm to 4:30pm
  • How to book an appointment: Call 02 4702 3682 or via HotDoc.com.au

Broken Hill - Open now

  • Location: RFDS SE, Hangar 1 Airport Road.
  • Open Times: Monday to Friday by appointment only
  • How to book an appointment: Call 08 8080 3780
  • Location: Maari Ma Health Aboriginal Corporation, 439 Argent St, Broken Hill
  • Open Times: Appointments Only
  • How to book an appointment: Call 08 8082 9777

Cobar - Open Now

  • Location: 24 Harcourt Street Cobar
  • Open times: Monday to Wednesday 9am to 1pm, Thursdays 1pm to 5pm
  • How to book an appointment: Via HotDoc.com.au or via referral from your GP.

Cowra - Open Now

  • Location: 165-169 Kendal St, Cowra
  • Open times: Monday to Friday 8:30am to 12:30pm
  • How to book an appointment: Via HotDoc.com.au or via referral from your GP.

Dubbo - Open Now

  • Location: 183 Brisbane Street Dubbo
  • Open times: Monday to Friday, 8am to 12pm, 1pm to 5pm
  • How to book an appointment: Via HotDoc.com.au or by calling 02 6815 9900

Forbes

  • Location: 40-70 Church Street, entry via Hill Street
  • Open times: Monday to Friday, 8am to 1pm
  • How to book an appointment: Call your GP for a referral.

Mudgee - Open Now

  • Location: Mudgee Showground, via Douro Street Entrance
  • Open times: Open Monday to Friday, 9am to 1pm and Saturday and Sunday, 9am to 11:30am
  • How to book an appointment: Call 0417 072 652 or 02 6372 4355

Orange - Open Now

  • Location: Bloomfield Medical Group Carpark, Forest Road Orange
  • Open times: Mon-Fri, 8am to 12pm, 1pm to 5pm.
  • How to book an appointment: Call 02 5335 6666

 

For more details on testing services available near you, visit the NSW Health Website.

NSW Health COVID-19 Testing Clinic Information

Telehealth Services - Connect to Your GP

Western NSW Primary Health Network has gained approval from the Department of Health to expand the availability of telehealth video conferencing to General Practices and any eligible health provider in our footprint. 

This will benefit the members of our community that are at greater risk from the virus by enabling continued access to GPs and specialists, nurses and mental health allied health workers using this technology. 

This is being facilitated through the Healthdirect Video Calling platform which allows healthcare professionals to engage with their patients in their clinic’s online waiting area, rather than a physical one. 

Click here to access your GP's Telehealth Service

Returning To Work Post-Isolation

A joint statement from the Communicable Diseases Network Australia (CDNA) and Public Health Laboratory Network (PHLN) with the revised Australian criteria for the release from isolation of people who have recovered from COVID-19.

Criteria for the Release of Persons Recovered from COVID-19

Travel Restrictions - Remote Areas

To help stop the spread of COVID-19 governments are restricting the movement of people in and out of remote areas.

The decision to restrict access to remote communities follows advice from Indigenous leaders, decisions by a number of Indigenous communities and the Western Australian and Northern Territory Governments to implement similar measures.

Travelling to other towns and cities could increase the chance of community members getting sick. It could spread the virus between communities.

Community members are encouraged to return to their own community as soon as possible.  Anyone returning to community will need to self-isolate for 14 days, outside of their community, before they can return.

Statement by The Hon Ken Wyatt AM MP, Minister for Indigenous Australians

All travellers entering Australia, including Australian citizens, must self-quarantine in a home or hotel for 14 days after arrival. 

A travel ban is in place for all non-residents and non-Australian citizens, effective 9 pm Friday, March 2020, until further notice.

Flu Vaccinations

Influenza is a very contagious infection of the airways. It is especially serious for babies, people over 65 years of age and pregnant women.

Vaccination is a safe and effective way to protect you from serious disease caused by influenza.

By getting vaccinated against influenza, you can also help protect other people, especially people who are too sick or too young to be vaccinated. The more people who are vaccinated in your community, the less likely the disease will spread.

Flu Vaccinations Australia 2020 Information

NSW Health Immunisations during COVID-19 Information

NSW Health Flu Vaccination Availability

Dental

The Australian Dental Association NSW has launched a new Dental Emergency Directory to enable patients to find their nearest dentist offering emergency treatment during COVID-19.

Read the release from ADA NSW

Find a Dentist Near You

Family and Personal Crisis Support

While Coronavirus has a direct impact on health for sufferers, the impacts upon employment and usual interaction with family, friends and the wider community may cause significant strain and issues for individuals and families.

If you are experiencing difficulties, we urge you to seek assistance.

NSW Health:

Violence, abuse and neglect and COVID-19

1800 RESPECT:

Violence in times of disaster

No to Violence Australia:

Responding to community trauma and family violence after natural disasters

Emerging Minds Australia:

Community Trauma Toolkit

Red Cross Australia:

Looking After Yourself and Your Family

Alcohol & Drug Foundation Australia:

How Mass Trauma Affects Alcohol Use

Family Drug Support Australia:

Coping with Self-Isolation

COVID-19 & Dementia

Dementia Australia has released Help Sheets outlining tips for people living with dementia, carers, families and friends of people living with dementia, residential care providers and home care providers.

ACCESS THE DEMENTIA AUSTRALIA HELP SHEETS HERE

Managing Behaviours During a Pandemic

TIPS FOR HOME CARE PROVIDERS

tips for Carers, Families and Friends of People Living with Dementia

TIPS FOR PEOPLE LIVING WITH DEMENTIA

DEMENTIA AUSTRALIA WEBINAR SERIES

Information for Carers

INFORMATION FOR CHSP CLIENTS AND THEIR FAMILIES AND CARERS

Department of Health - It's OK to have Home Care

Caring @ Home Resources

Advice for People with a Disability

Carer Gateway Support Services

Western and Far Western NSW Carers now have access to greater supports with the introduction of the new Carer gateway support service.

New services for carers include carer support planning, counselling, peer support, carer-directed support packages and emergency respite services.

ACCESS THE CARER GATEWAY SUPPORT SERVICES

Advanced Care Planning

Advance Care Planning (ACP) enables a person to discuss and document the extent of medical intervention they wish to receive when in critical care or if approaching the end of their life.

ACP should be part of routine practice and with the increasing impact of COVID-19 on services, it is critical for clinical staff to proactively engage in these discussions with all patients and families.

NSW Health Information is also available to help people understand the importance of planning ahead and of documenting their preferences for care and treatment.

Advance Care Planning - Making your Wishes Known

Making an Advance Care Planning Directive

Advance Care Planning Australia

Advance Care Planning Australia

Conversation Starters - A4 Poster

Routine Breast Screening by BreastScreen NSW during COVID-19

BreastScreen NSW is resuming regular routine breast screening services on Monday May 18, 2020.

Capacity at some sites will be limited initially, so a staged approach to the resumption of service is planned and the mobile screening fleet will be directed to areas of greatest need.

The approach to service resumption is as follows;

  • Services will prioritise the women who were deferred, to ensure that the highest priority women are offered screening as soon as possible.
  • Women will be invited to return to the service directly and key information will be conveyed to the public via our webpage. This prioritisation will occur until services are fully functional, and this may take some time given the number of women that were impacted by the suspension.
  • Services are taking all necessary steps to ensure the safety and wellbeing of women and staff in relation to COVID-19. Following advice from the Clinical Excellence Commission, services will risk assess all women prior to their appointment and again on arrival at the clinic. The use of additional PPE is not recommended, but standard precautions will apply if a woman presents as high risk, such as displaying respiratory symptoms. In some situations, women may be rescheduled.
  • We are not anticipating any disruption to the usual distribution of result letters or assessment services, and are in regular contact with GPs.


Enquiries to BreastScreen NSW can be made by calling 13 20 50 or by visit the BreastScreen NSW Website.

Note: WNSW PHN is monitoring the COVID-19 situation daily and update and develop our pathways and links accordingly.

If you identify any errors or inconsistencies or are aware of any new or emerging critical changes that are relevant, please email the Media & Communications Coordinator.