The information on this page is the latest information and resources for General Practices.

Healthdirect Hotline: 1800 022 222

Public Health Unit: 1300 066 055 

If you require clinical advice on matters relating to Communicable Diseases or other Public Health issues outside of normal hours, please contact your nearest Public Health Unit.

Bathurst: 0428 400 526

Dubbo: 0428 400 526

Broken Hill: 0419 917 426

Expand each section below for further information

Patient Care

For people with suspected infection:

If a patient calls you, check any recent overseas travel history when assessing symptoms.

If a patient presents to you without calling:

  • Ask the patient to wear a surgical mask and move them to a separate room.
  • Use standard, contact and airborne transmission precautions, including a P2 (N95) mask, disposable gown, gloves, and eye protection if available, when entering the room.
  • Immediately contact your Public Health Unit (1300 066 055) who will arrange a phone risk assessment and advise on next steps. If further assessments and testing are recommended, this will generally be arranged at a hospital emergency department.

Travel Restrictions

All travellers entering Australia, including Australian citizens, must self-quarantine in a home or hotel for 14 days after arrival. 

A travel ban is in place for all non-residents and non-Australian citizens, effective 9 pm Friday, March 2020, until further notice.

Crowd and Non-Essential Services Restrictions

The NSW Government and Health Minister Brad Hazzard have issued restrictions on services operating and crowd numbers during this period.

MORE INFORMATION ON CLOSURES AND CROWD RESTRICTIONS

High-Risk Therapies During COVID-19

The ACI Respiratory Network has responded to queries and concerns raised by clinicians about the use of respiratory therapies that generate aerosolised particles by developing a range of Factsheets.

These therapies are capable of transmitting respiratory viruses including COVID-19; thus they are considered high risk.

Not all will be related to general practice; however, nebulisers might be for some practices. 

High-Risk Therapies - Non-Invasive Ventilation Factsheet

High-risk Therapies - High Flow Nasal Pring Oxygen Factsheet

High-Risk Therapies - Nebulisers

Safety of Corticosteroid injections during COVID-19

Dr Joel Riley (Consultant Rheumatologist and General Physician, Dubbo) strongly advises that intra-articular, soft tissue, and perineural steroid injections should be avoided whenever possible during the COVID-19 pandemic to reduce the risk of reduced immunity to viral exposure.

At present, in his clinical practice, he is not performing or referring for any parenteral steroid injection for degenerative diseases (degenerative disc disease, trochanteric bursitis, facet joint arthropathy, etc). In inflammatory conditions (rheumatoid arthritis, lupus, gout, etc) he is attempting to use the absolute minimal steroid dose possible to get disease under control.

This is in line with the British Society of Skeletal Radiologists' advice on corticosteroid injections during the COVID-19 pandemic.

British Society of Skeletal Radiologists Report

Advice for Immunisation Services During COVID-19

Updated advice has been provided by NSW Health to assist with planning and managing vaccinations clinics while coinciding with the COVID-19 response.

Immunisation providers should continue to offer immunisation services with enhanced infection control measures.

Advice for Immunisation Services During COVID-19

NSW Ambulance Authorised Care Plans During COVID-19

In response to the current demand on services regarding COVID-19, NSW Ambulance Models of Care Unit is changing the processing, endorsement and return of Authorised Care Plans.

Plans can be submitted via ambulance-authorisedcareplans@health.nsw.gov.au
Plan information can be accessed here

Letter of Notice - Change of Process from NSW Ambulance

NSW Health Secondary Triage Information

AHMRC Pandemic Toolkit

The ACCHS Pandemic Response Toolkit may be a useful resource for Member Services in planning for and responding to pandemics.

Access the AHMRC Pandemic Toolkit

COVID-19 Dementia Help Sheets

Dementia Australia has released four Help Sheets outlining tips for people living with dementia, carers, families and friends of people living with dementia, residential care providers and home care providers.

Access the Dementia Australia Help Sheets Here

Health Care for Health Professionals

Financial Support for General Practice During COVID-19

WNSW PHN has collated the latest Government, Financial and Mental Well-Being support information available for General Practices to ensure the ease of access to support.

Financial Support for General Practices Fact Sheet

COVID-19 Mental Health Support


The COVID-19 outbreak may generate a range of impacts on the community and individual mental health and wellbeing.

To support the community during this period the Life in Mind team at Everymind has worked with the suicide prevention and mental health sectors, and in collaboration with the National Mental Health Commission to provide a comprehensive list of resources to support those affected.

Access the Life In Mind COVId-19 Mental Health Support Resources

HEAD TO HEALTH COVD-19 MENTAL HEALTH SUPPORT

Free Mental Health Resources

Masks & PPE and Ordering

The Australian Government, through WNSW PHN, is distributing Surgical Masks for General Practices and, in the case of a lack of local commercial supply, Community Pharmacies.

WNSW PHN Mask Order Form

PUTTING ON A MASK

REMOVING A MASK

Principles of Fit-Checking

PPE APPLICATION AND REMOVAL SAFETY SEQUENCE

Hand Sanitiser Ordering through Practice Managers Network Group

Temporary Suspension of Routine Breast Screening by BreastScreen NSW during COVID-19

BreastScreen NSW has temporarily suspended routine breast screening as of COB Friday March 27.

  • Women will continue to be notified of screening results. If the woman has provided consent, her nominated doctor will receive a letter confirming the results.
  • Women who have been recalled for assessment will be assessed as usual and within the COVID-19 response requirements.
  • Women who had their appointment cancelled, or who become due for a mammogram will have their breast screening invitation reactivated by SctreastScreen NSW at the resumption of service.
  • BreastScreen NSW will provide regular updates via Basecamp, the Breastscreen NSW website and Facebook pages as the situation unfolds.


Enquiries to BreastScreen NSW can be made by calling 13 20 50.

General Practice Accreditation During COVID-19

To assist general practices and in line with social distancing measures during the Coronavirus pandemic, the Australian Commission on Safety and Quality in Health Care is maintaining requirements for accreditation to the Royal Australian College of General Practitioners Standards for general practices, effective immediately. These changes are being enacted as part of the National General Practice Accreditation Scheme.

View the latest communication from ACSQHC National Standards Progam Team here

How can WNSW PHN better support your Practice? Have your say by completing this short survey.

WNSW PHN COVID-19 Webinar March 25

Note: WNSW PHN is monitoring the COVID-19 situation daily and update and develop our pathways and links accordingly.

If you identify any errors or inconsistencies or are aware of any new or emerging critical changes that are relevant, please email the Media & Communications Coordinator.