The Department of Health has put together a frequently asked questions (FAQs) document that aims to assist CHSP providers with the impact of COVID-19 on their operations.
The document covers a range of topics to assist providers in accessing government measures, support, advice and guidance for their workforce as well as many FAQs the department has been fielding about program flexibility and advice on supporting clients during this difficult time.
Personal Monitoring Technology for Senior Australians
OPAN COVID Callback Service
Advice around essential CHSP services and client charges
The department understands there is some confusion around the provision of essential home support services. To clarify, with the exception of Social Support Group, no CHSP service types should be cancelled or reduced by providers on the grounds of being non-essential during the COVID-19 pandemic. While there may be a reduction in demand for some services by clients during this time, all CHSP providers are expected to continue offering and delivering services safely and in accordance with state and territory social distancing and infection control requirements.
CHSP service providers may now re-open their Social Support Group and other in-person group activities where they can be delivered safely in a manner consistent with state and territory restrictions. Resources and specific information relevant to your state or territory can be found at www.australia.gov.au.
The department expects that all CHSP providers communicate and discuss any changes to care arrangements with their clients at the earliest opportunity. CHSP clients should not be charged for services they have not received. This includes services that have had to be cancelled or suspended due to COVID-19.
For more information, please contact your Community Grants Hub Funding Arrangement Manager (FAM).
Access to CHSP meals for CoS clients
CoS clients who need prepared meals due to the impact of COVID-19, can now access CHSP meals for the period of 1 May 2020 to 30 September 2020.
CoS clients who need CHSP meal services can contact a meals provider themselves or call My Aged Care on 1800 200 422. Following the screening process, My Aged Care will issue an urgent electronic referral to a CHSP meals provider. From this point on the referral process for the provider is the same as for other CHSP meals clients.
If the CoS client contacts the CHSP meals provider, the provider follows the same process currently in place for the provision of urgent services to CHSP clients.
CoS clients can access CHSP meals for any period, from the date of referral, up to 30 September 2020. CoS clients are not entering the aged care system and are only receiving CHSP meals for a time-limited period. They do not need a RAS assessment.
For the purposes of meals provision, the CHSP Client Contribution Framework will apply to CoS clients.
Meals providers are to contact the CoS client two weeks before 30 September 2020 to remind the client they will not receive meal services after this date.
If the CoS client needs to continue to receive CHSP meals after 30 September 2020, they must be referred to the Department at CommonwealthCos@health.gov.au to discuss their options for ongoing support.