The information on this page is the latest information and resources for Residential Aged Care Facilities.

Coronavirus Health Information Line: 1800 020 080

Healthdirect Hotline: 1800 022 222

Public Health Unit: 1300 066 055 

If you require clinical advice on matters relating to Communicable Diseases or other Public Health issues outside of normal hours, please contact your nearest Public Health Unit.

Bathurst: 0428 400 526

Dubbo: 0428 400 526

Broken Hill: 0419 917 426

Expand each section below for further information

Telehealth Services - Connect to Your GP

Western NSW Primary Health Network has gained approval from the Department of Health to expand the availability of telehealth video conferencing to General Practices and any eligible health provider in our footprint. 

This will benefit the members of our community that are at greater risk from the virus by enabling continued access to GPs and specialists, nurses and mental health allied health workers using this technology. 

This is being facilitated through the Healthdirect Video Calling platform which allows healthcare professionals to engage with their patients in their clinic’s online waiting area, rather than a physical one. 

Click here to access your GP's Telehealth Service

COVID-19 Dementia Help Sheets

Dementia Australia has released four Help Sheets outlining tips for people living with dementia, carers, families and friends of people living with dementia, residential care providers and home care providers.

ACCESS THE DEMENTIA AUSTRALIA HELP SHEETS HERE

Ordering PPE Supplies

Aged care providers that require Personal Protective Equipment (PPE) must now email agedcarecovidppe@health.gov.au for all requests. Emails previously sent to the National Stockpile address don't need to be resent and have been captured in this new, dedicated aged care process.

All requests will be triaged by the Department of Health with priority given to facilities, programs and carers where there has been a confirmed case of COVID-19. 

Order PPE Supplies

COVID-19 Aged Care Support Program

The COVID-19 Aged Care Support Program will reimburse eligible aged care providers for eligible expenditure incurred on managing direct impacts of COVID-19.

The Program will run over 2 years from 2019-20 to 2020-21.

The Program will assist Residential Aged Care, National Aboriginal and Torres Strait Islander Flexible Aged Care Program and Home Care Package providers that are subject to direct COVID-19 impacts, to deliver continuity of safe quality care for consumers.

Access the Aged Care Support Program Details  

NSW Ambulance Authorised Care Plans During COVID-19

In response to the current demand on services regarding COVID-19, NSW Ambulance Models of Care Unit is changing the processing, endorsement and return of Authorised Care Plans.

Plans can be submitted via ambulance-authorisedcareplans@health.nsw.gov.au
Plan information can be accessed here

Letter of Notice - Change of Process from NSW Ambulance

Education Modules

Four eLearning modules developed specifically for Aged Care Workers are now online.

These are:

  • Module 1: Personal Safety
  • Module 2: Families and Visitors
  • Module 3: COVID-19 and Aged Care
  • Module 4: Outbreak Management procedures

If you would like to access the Aged Care training, users will need to register their workplaces as ‘Aged Care’. If you have already registered for online training but not with ‘Aged Care’ as your workplace, email support@covid-19training.gov.au for a priority response.

Access the dEPARTMENT OF HEALTH COVID-19 TRAINING MODULES

PROPER HAND HYGIENE - INFECTION CONTROL

COVID-19

Note: WNSW PHN is monitoring the COVID-19 situation daily and update and develop our pathways and links accordingly.

If you identify any errors or inconsistencies or are aware of any new or emerging critical changes that are relevant, please email the Media & Communications Coordinator.